Parts Claim Specialist
About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
Based in BYD's Melbourne office in Truganina, this Parts Claim Specialist role will support our Aftersales Parts team with reviewing dealer warranty claims, inspecting and managing returned defective parts, coordinating with warehouse/logistics/technical teams, and maintaining claim and quality data to support aftersales operations and continuous improvement. Your day-to-day duties will include but not be limited to:
1. Dealer Claim Review and System Processing
Based on the photos, fault information, and claim details submitted by dealers in the system, determine:
Whether parts replacement is required
Whether defective parts need to be returned
Whether the claim meets warranty/claim standards
2. Defective Parts Receiving and On-site Inspection
Receive defective parts returned by dealers
Conduct appearance and basic issue inspections on returned parts
Verify whether the returned materials match the claim information in the system
3. Defective Parts Warehouse Management
Classify defective parts and freeze them in designated defective-part areas
Manage defective-part inventory records and stock status
Conduct regular inventory checks of defective parts
Support subsequent scrapping, return, and quality analysis processes
4. Cross-functional Coordination
Coordinate with warehouse teams on replenishment, replacement parts, and inventory handling
Track the transportation status of returned defective parts with logistics teams
Work with technical teams to confirm special quality issues
Assist headquarters in collecting quality data and providing case feedback
5. Data and Reporting
Generate monthly claim/warranty data reports, including statistics on:
Claims/warranty cases
High-frequency defective parts
Dealer return reason
Defective-parts inventory status
Support quality improvement initiatives and after-sales operational analysis.
Requirements:
Automotive industry experience is preferred.
Quality inspection experience is preferred.
Experience with WMS systems and handheld scanners is an advantage.
Basic Excel skills for data checking and analysis are preferred.
Familiarity with common automotive parts, including engine parts, wiring harnesses, and body panels.
Able to identify defective products and apply basic quality standards.
A proactive attitude and willingness to follow processes, report issues, and support continuous improvement.
HOW TO APPLY
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
- Department
- Passenger Vehicle
- Locations
- Derrimut
