IT Business Analyst
About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the role
Based in Mulgrave, this role is responsible for analysing business processes, gathering system requirements and supporting the delivery and continuous improvement of key business systems across BYD Australia.
Acting as a bridge between BYD business teams, dealers, local system vendors and HQ system solution teams in China, the role ensures business requirements are accurately captured, documented and communicated to support the delivery of effective system solutions.
The position also supports system implementations, User Acceptance Testing (UAT), user access management, troubleshooting and end-user training to ensure systems effectively support day-to-day business operations.
Key responsibilities
Business & System Analysis
Develop and maintain a strong understanding of key business processes and systems.
Document business processes, system functions, integrations and data models for key systems, such as Dealer Management Systems (DMS).
Facilitate workshops with business stakeholders to understand business objectives, processes and requirements.
Translate business needs into clear functional and non-functional requirements.
Develop and maintain business requirements documentation, process maps, functional specifications and data flows.
System Support & Maintenance
Provide system support to internal users, diagnosing and coordinating the resolution of issues based on business impact and priority.
Develop and maintain operational documentation, troubleshooting guides and knowledge resources.
Participate in business continuity and disaster recovery activities and drills where required.
Support the configuration and deployment of key systems, including mobile applications.
Review and analyse system logs, where applicable, to troubleshoot issues and identify potential system or security risks.
Liaise with business, IT, vendor and project stakeholders to ensure timely resolution of system issues.
Project & Change Implementation
Support the rollout, migration, upgrade and integration of key business systems.
Facilitate project workshops and walkthroughs to align stakeholders on requirements, scope and priorities.
Ensure business and functional requirements are clear, complete and testable, with defined acceptance criteria.
Prepare User Acceptance Testing (UAT) scenarios and scripts, support business users during testing, and assist with defect triage and impact assessment.
Support implementation readiness, change management activities and post-implementation support.
System Access Management
Manage the end-to-end user access lifecycle for internal employees and dealer personnel, including account provisioning, access modifications and deactivation.
Maintain role and permission matrices for key business systems.
Ensure appropriate approvals are obtained before system access is granted or modified.
Conduct or coordinate periodic user access reviews with relevant system and business owners.
Maintain accurate access records and documentation to support audit and compliance requirements.
Communication & Stakeholder Management
Act as a key liaison between BYD business teams, dealers, HQ system solution teams in China and local system vendors.
Ensure effective communication and coordination of system requirements, issues, changes and implementation activities across relevant stakeholders.
Collaborate with business and technical teams to support system improvements and successful project delivery.
Training & Knowledge Management
Identify training audiences and learning requirements across BYD and dealer networks, including frontline users, managers and system administrators.
Support the planning and delivery of system training sessions, including step-by-step walkthroughs of system functions.
Develop and maintain user guides, quick-reference materials and training resources to reflect system and process changes.
Key Requirements
Qualifications
Bachelor's degree in Information Systems, Business, Computer Science or a related discipline.
Equivalent professional experience in automotive, retail or enterprise system environments may be considered.
Experience & Skills
1–3 years of relevant experience in a Business Analyst, Systems Analyst, Application Specialist or similar role.
Experience gathering business requirements, mapping processes and preparing functional documentation.
Exposure to system implementations, upgrades, migrations or integrations.
Practical experience supporting User Acceptance Testing (UAT), change management and end-user training.
Basic understanding of user access management, role-based permissions, data flows and system troubleshooting.
Strong communication, analytical and problem-solving skills, with the ability to work effectively across business and technical teams.
Familiarity with Agile, Waterfall or hybrid project delivery methodologies.
Desirable
Experience with Dealer Management Systems (DMS), sales platforms or automotive retail systems.
Proficiency in both English and Mandarin.
HOW TO APPLY
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
- Department
- IT System & Data
- Location
- Mulgrave
